Renter Relations

Applying for an apartment?

looking for your rental report?

If a property manager has used our services to obtain a report on you, you have a right to see that information. Contact us for a copy.

Have a question about your rental report?

Understanding your rental score: Since we do not use a typical credit score, it’s important to know how your rental score is determined
FAQs: Common questions that renters have about background checks
Fair Credit Reporting Act:The complete text from the Federal Trade Commission describes your rights

do you dispute information on your report?

If you would like to formally dispute information contained in your rental report, begin the process by completing our Consumer dispute form .

Mail

On-Site.com Renter Relations
307 Orchard City Drive, Suite 110
Campbell, CA 95008

What we WILL do

If you provide us with the right documents, we can expedite your dispute, whether it is about credit, civil or criminal records, and help you get approved quickly for the housing you need.

What we CAN’T do

On-Site representatives do not control the information that appears on your consumer report, nor do they establish the rental policies for individual apartment communities. While we are eager to resolve your concerns as quickly as possible, we cannot remove accurate information that appears on your consumer report and we cannot approve your rental application.

On-Site.com

Smarter Leasing Starts Here

Applying for an apartment?

looking for your rental report?

Have a question about your rental report?

do you dispute information on your report?

Contact On-Site Renter Relations

Phone

Fax

Mail

What we WILL do

What we CAN’T do