Moving can be an exciting life event, but it can also be an incredibly stressful one. Let’s assume, for the sake of brevity, you have an online leasing solution in place to help you manage and simplify the application, screening and lease generation process (if not, On-Site can help you with that). The actual move-in process; i.e. everything after the lease is signed, is well understood to be one of the most stressful times of someone’s life alongside events like divorce and job loss. However, there are several ways you, as the property manager or landlord, can make new residents’ move-in an easy and enjoyable experience.
If you are a student housing or military housing provider, you’re going to be welcoming residents who are likely new to the area. In this case, direct residents to your property’s community board (digital or otherwise). This will let your residents know if there are any community events going on they could attend for a chance to meet their neighbors and learn more about the area. You may also want to reach out to your local chamber of commerce and have them drop off copies of the area business guide. Some cities also produce a recreation guide, which you can pickup from the library or city hall. Remember, your leasing team is the authority on what’s fun and interesting in your neighborhood. It won’t inspire a lot of confidence if your leasing agents are the proverbial strangers in a strange land and know nothing about the area.
Provide basic toiletries
Here’s a “fun” scenario. Imagine moving into your new home, “christening” your new bathroom and discovering, to your horror, you forgot to bring toilet paper. Everyone forgets a few things during a big move. There are big things on your new tenant’s mind like unpacking and making sure everything they brought with them is there when they arrive and the moving company didn’t destroy grandma’s heirloom china. Sometimes, the basic human necessities slip our mind. By including basic toiletries like a box of tissues, toilet paper, and soap, you can help residents settle into their new home with a little less stress. And if you’re feeling extra generous, a roll of paper towels and a bottle of all purpose cleaner will go a long way towards building goodwill with your new resident. Plus, it’s a subtle way of telling residents that keeping the unit clean should be a priority.
Coordinate with your facilities team
On a similar note as the complimentary toiletries, make sure the apartment is ready for tenants. It’s a basic and often overlooked step in the move-in process. Be sure to coordinate with your facilities and maintenance teams before your new residents arrive and have that apartment spic-and-span and all necessary maintenance completed on move-in day. No one wants to go through the process of moving only to find the previous resident’s mess has been left behind.
Create a welcome package
There’s a lot of info you need to communicate with new residents at move-in. Of course, a lot of essential info is already contained in the lease, which your resident should already have at this point. However, things like gate codes, wifi, essential phone numbers & emails, etc. should all be assembled into a new resident welcome package. Really ambitious property managers at larger properties may want to negotiate with local restaurants for new resident specials and coupons since residents are likely to be eating out as they get settled in (the fridge is empty and they’re exhausted from lifting boxes all day).
As this point it should be pretty clear there are many struggles associated with moving. However, there is another level of hell residents must traverse before they can settle into their new home— coordinating all their moving services.
Make it easy on your renters by integrating a moving service like Move Me into your move-in process. In a matter of clicks residents can:
- Connect their utilities.
- Upload proof of or purchase renters insurance.
- Find a moving company.
- Activate Internet and TV.
- Forward their mail to their new home.
The process of moving doesn’t have to be miserable. At On-Site, we honestly believe moving can be fun and exciting. By following the few simple move-in tips laid out in this article you will be well on your way to five-star resident satisfaction. And if you’re interested in learning more about Move me, click here.