Customer Spotlight: Evergreen Apartment Group

Evergreen Apartment Group

Profile

Units Managed:
800+

Market Segment:
Multifamily

On-Site Products:
Online Applications
Screening
Documents
E-Sign™

 

Headquarters:
Delaware

“With On-Site, we have found a true entrepreneurial partner that shares our company culture and progressive vision.”
Evergreen President and CEO Kevin Wolfgang

 

Evergreen Apartment Group has a well-deserved reputation as an apartment industry tastemaker and technological trendsetter. In fact, Evergreen was instrumental in bringing electronic signatures to market in their home state, going so far as to obtain a positive letter of opinion from the chief magistrate of the Delaware court system.

But that was just the beginning. Introducing e-signatures was only one part of a larger effort from Evergreen to move their entire leasing operation online and to do that they needed the right partner—one that offered an end-to-end leasing platform that combined online applications, resident screening, lease documents and e-signatures into one streamlined solution.

And Evergreen found that partner in On-Site.

“We were seeking a partner that was mindful of industry trends and was ahead of the curve, rather than behind it,” said Evergreen President and CEO Kevin Wolfgang. “With On-Site, we have found a true entrepreneurial partner that shares our company culture and progressive vision.”

However, Wolfgang remembers how things were before On-Site.

The data disconnect

“Prior to using On-Site, we were unable to find a partner that had a full functioning solution to meet our operational objectives,” Wolfgang said. “We, therefore, had to build a solution using a variety of vendors.”

The end result was a big data disconnect caused by a series of software providers that were not willing to play nice with each other. Applicant information didn’t transfer from one system to the next and the information that did carry over was incomplete and outdated.

Frustrated leasing staff resorted to handwritten online applications and lease documents, slowing the leasing process to a crawl and eliminating any oversight management could have had into community operations.

In short, Evergreen’s leasing operation was plagued with “inefficiency, imprecision and data redundancy,” Wolfgang said.

Fortunately, that’s when Evergreen decided it was time to try something different.

“We have seen a clear and compelling statistical improvement in the number of applicants, move-ins, and total income for our portfolio since we partnered with On-Site."
Evergreen President and CEO Kevin Wolfgang

Making the switch to On-Site

Evergreen made the switch to On-Site and the results were immediate.

“We have seen a clear and compelling statistical improvement in the number of applicants, move-ins, and total income for our portfolio since we partnered with On-Site,” Wolfgang said.

At the heart of this improvement is On-Site’s labor saving leasing platform, which allows Evergreen’s communities to quickly and efficiently process online applications, screen applicants and generate lease documents that can be signed electronically and stored online.

And tracking the whole process from beginning to end is easy.

“On-Site lets us manage the quality control and efficiency of the entire process from the online application to the lease execution,” Wolfgang said. “We know when someone applies, when they are approved, denied, cancelled, when payments are made and when they move-in.”

At move-in, On-Site’s lease document and E-Sign technology give Evergreen a real advantage.

“In the very competitive multifamily industry, the convenience and efficiency of On-Site’s online documents allows our applicants to quickly commit to an apartment,” Wolfgang said.

With E-Sign, applicants can sign their lease documents online whenever and wherever they want using any smart phone or tablet.

According to Wolfgang, Evergreen gets “overwhelmingly positive feedback from residents regarding their applicant experience.”

This translates to happier residents, who will be more inclined to stick around when lease renewal time comes along.

A true entrepreneurial partner

On-Site’s end-to-end leasing platform, including online applications, resident screening, lease documents and E-Sign electronic signatures, helped Evergreen bridge the gaps in their leasing workflow and put an end to the data disconnect once and for all. And On-Site continues to build innovative new solutions that help companies like Evergreen move their leasing online.

“It is incredibly important to partner with a company that can not only provide you with the solutions you seek today, but are progressive and are already working toward the solutions of tomorrow,” Wolfgang said.  “If you think On-Site’s products and service are great today (and they are), I have found no other company that is working harder to deliver us the solutions of tomorrow.”