Original story by CMG Leasing COO Emily Taylor as featured on Upshot.
Property management is about convenience and customer-service. As the COO of CMG Leasing, I am always looking to streamline our services in order to provide our residents and prospects with the best experience possible, which is why we invested in leasing technology. If you are a property management professional looking for a flexible and simple leasing solution, here’s why we invested in On-Site.
CMG is a locally-owned and operated property management company in Virginia. We serve the New River Valley area with student housing, apartments and single family homes. We have 1,540 units that cover more than 3,700 beds. With six leasing offices in the area and a variety of properties throughout our portfolio, we needed a platform that could accommodate our unique workflow. While we tried other solutions in the past, those platforms did not meet our expectations. On-Site has exceeded our expectations. Their team has successfully implemented our portfolio with guest cards, online leasing, resident screening, electronic documents, e-sign, a resident homepage and more. Essentially, the platform’s core functionality aligns with our business goals.
Furthermore, we wanted a robust tool that could enhance our resident’s renting experience by adding simplicity and convenience to their daily life. For example, we wanted the ability to take a resident’s payment and apply it directly to our property management software to eliminate the hassle of manually paying rent. Automation also reduces late payments and the stress associated with the payment process. We now offer online payments and additional convenient services through our resident homepage that is powered by On-Site’s Resident Passport.