The best residents are the ones you already have.

Reduce resident turnover with a first-class renewal experience. Create and send renewal offers from the easy to use Resident Passport dashboard, which your renters can view and accept online without ever having to set foot in the leasing office.

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Step 1

Managers review upcoming renewals, set pricing and create a draft for the leasing agent.

Step 2

The leasing agent adjusts offers to include additional features like pets or parking, and sends them out to renters.

Step 3

Renters securely log in, review the renewal offers and select the best one for them.

Step 4

Renters can e-sign the renewal without ever having to step into the leasing office.

Create renewal offers.

View upcoming lease renewals from the Resident Passport dashboard and generate renewal offers with a few simple clicks. And renewals sync automatically with your pricing optimization software so your lease terms remain competitive as market conditions change.

  • Customizable permission levels allow leasing staff to negotiate terms.
  • Bulk printing options in areas where the law requires.
  • Follow up prompts encourage leasing staff to reach out.
  • Responsive design delivers a streamlined experience to every device.

Generate renewal offers with a few simple clicks.

Review and accept offers online.

Come renewal time, your residents can log in to your branded Resident Passport dashboard to view renewal offers and pick the terms they like best while customizable permissions give your staff the flexibility to negotiate.

  • Easy renewal offers residents can view and accept online.
  • E-Sign™ ready. Collect signatures anywhere, anytime, on any device.
  • Bulk processing for maximum efficiency.
  • Sync lease terms & pricing with your revenue management software.

After selecting their terms, residents can directly e-sign their renewal.

Renter Relations

Renter Relations works directly with your applicants to resolve credit, civil and criminal report misinformation online so your renters can get the housing they need today.

  • Available online 24/7
  • Free with On-Site’s Screening product
  • Disputes resolved within the same day

“All of our leasing staff agrees. Online Renewals are a better experience for our residents.”

— Bryan Pierce, Director of Revenue Management, Holland Partners
1,000,000+
renewal leases processed in 2016
80
hours saved per community by eliminating administrative work
365,000
applicants saved thanks to dedicated Renter Relations portal

Renewal Policies & Practices: How Do Yours Stack Up?

Lease renewals account for 50% or more of your NOI, but is your renewal policy reaching its full potential?

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Roll out the virtual welcome mat.

Spread the word to thousands of prospects. On-Site's powerful Marketing Suite drives traffic and builds your brand effectively, so you can extend your reach without overextending yourself.

Turns leads into leases.

Leasing Suite’s online tools deliver everything you need to convert prospects into residents, from online applications to screening and e-sign ready digital documents with cloud-based file management. In fact, you might be left wondering how you ever managed without us.

Welcome renters home with first-class convenience tools.

Resident Passport makes it quick and easy for your renters to renew a lease, pay rent and submit maintenance requests online. Being a renter has never been this good.

Bring people and technology together like never before.

Work smarter and bring greater efficiency to your technology stack with Property Productivity tools. With CloudFile and our full roster of official partner integrations, On-Site is the centerpiece for today's connected leasing office.

See how Online Renewals can revolutionize the way you rent.


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