Online Renewals

The best residents are the ones you already have.

Looking for a way to reduce turnover?

Online Renewals help you keep the residents you already have.

Reduce resident turnover with a first-class renewal experience. Create and send renewal offers from the easy to use Resident Passport dashboard, which your renters can view and accept online without ever having to set foot in the leasing office.

100% of properties using Online Renewals report a better experience for their residents.

How it works.

Step 1 
Managers review upcoming renewals, set pricing and create a draft for the leasing agent.

Step 2 
The leasing agent adjusts offers to include additional features like pets or parking, and sends them out to renters.

Step 3 
Renters securely log in, review the renewal offers and select the best one for them.

Step 4 
Renters can e-sign the renewal without ever having to step into the leasing office.

Create renewal offers.

View upcoming lease renewals from the Resident Passport dashboard and generate renewal offers with a few simple clicks. And renewals sync automatically with your pricing optimization software so your lease terms remain competitive as market conditions change.

Generate renewal offers with a few simple clicks.

Online Renewals Screenshot 1

Review and accept offers online.

Online Renewals Screenshot

Come renewal time, your residents can log in to your branded Resident Passport dashboard to view renewal offers and pick the terms they like best while customizable permissions give your staff the flexibility to negotiate.

After selecting their terms, residents can directly e-sign their renewal.

How can you get the most from Online Renewals?

Online Renewals + Rent Payments

Free yourself from the burden of paper checks and collections issues. With Resident Passport and Rent Payments your renters can go online to pay rent by credit card or ACH and setup recurring payments.

Learn More

Online Renewals + Maintenance Requests

Achieve a new level of efficiency in the leasing office. Renters in need of service can use Resident Passport to file maintenance requests and track their progress online.

Learn More

Bryan Pierce

Director of Revenue Management, Holland Residential

All of our leasing staff agrees: Online Renewals from On-Site is a better experience for our residents. 

Online Renewals Summary

  • Easy renewal offers residents can view and accept online.
  • E-Sign™ ready. Collect signatures anywhere, anytime, on any device.
  • Bulk processing for maximum efficiency.
  • Sync lease terms & pricing with your revenue management software.
  • Customizable permission levels allow leasing staff to negotiate terms.
  • Bulk printing options in areas where the law requires.
  • Follow up prompts encourage leasing staff to reach out.
  • Responsive design delivers a streamlined experience to every device.
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